Posts tagged ‘Customer Service’

June 26, 2012

Kinder Than London

Having just spent a weekend in Brussels, I was overwhelmed by the numerous genuine acts of kindness in the city. I rarely experience kindness in London from strangers and in the few times that I have, it has been from those visiting the city. However, in Brussels, people were really helpful.

Is the world really a kinder place across the Channel?

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September 27, 2011

0800 Calling India

A few years ago there was a craze for British and American companies to provide its customer service from Indian call centres. A plethora of centres opened to employ tens of thousands of people. It seems the novelty is over and the companies are rapidly moving their customer service back. So why have India’s call centres not worked for UK and American companies?

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July 18, 2011

Get What You Pay For

We often say, “you get what you pay for” but do you really? My recent shopping experiences in some high end retailers has proved that you can pay a very high price to get very little.  In fact, what you get for buying a £200 shirt is snubbed, tutted and a hand waiting for your credit card without even telling you how much you owe them.

Have they never seen Mary Portas in Secret Shopper?

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